• • A booking is confirmed once bodiworks and the client have both agreed a date, time, duration, location for a treatment.

Clients are asked to provide at least 48 hours notice when cancelling or re-scheduling appointments.

• Any cancellations made within 48 hours of the appointment will incur the full fee charge.
• Failure to attend an appointment will incur the full fee charge.
• If the client is more than 10 minutes late for an appointment bodiworks has the right to cancel the treatment.
• No additional time will be given for clients late for their appointment, the appointment will end as originally scheduled, and the full fee will be payable.
• bodiworks has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill or otherwise unavailable. A full refund will be paid in event of cancellation by bodiworks.
• If cancelled, bodiworks commits to rearranging treatments to a new time and date within three weeks of the cancelled treatment where possible.